SHIPPING AND DELIVERY

 

HOW LONG DOES SHIPPING TAKE?

Your order will be dispatched within 1 business day. Our delivery times will vary depending on the chosen destination. The underneath shipping estimates are calculated in business days.

Unfortunately we cannot provide free shipping for the EU countries: "Iceland, Romania, Ireland, Serbia and Turkey"

Please note that this is an estimate and not a guarantee. It can always happen that it will take longer due to the carrier having a delay. Of course we will do our best to get your orders to you as soon as possible.  If you have any other questions about shipping, please don’t hesitate to contact our support team, Info@stasdock.com

 

IS YOUR TRACKING INFORMATION IN PRE-SHIPMENT FOR OVER 3 BUSINESS DAYS?

If that’s the case, don’t worry we can help you. Please contact our customer support team info@stasdock.com including your order number and we will sort out the problem for you.

 

I STILL HAVEN’T RECEIVED MY ORDER, WHAT CAN I DO? 

Sorry to hear that. We would advise you to check the tracking page of your parcel. If your order is stuck in the sorting stage for more than a couple of days, we ask you to send an email to info@stasdock.com with your order reference, so we can check the status of your order. 

If your package is listed as delivered, but you have not received it, please check your mailbox for a note from the courier or check the neighbours if they accept the package for you. 

WHAT ABOUT COSTUM FEES?

Our orders will be shipped from the Netherlands, so extra fees may apply for you depending on your preferred destination. Although, it is unlikely. Please note that we are not responsible for any additional fee and do not refund extra costs.